October 15, 2015
To the Prospective Hitson Cabinet Customer:
Building/remodeling a home brings stress and unending decisions. Working alongside Hitson Cabinets has, by far, been the most pleasurable step of our home-building experience.
I can still remember the wow factor that Hitson Cabinets presented when we rounded the corner of the Chattanooga Spring Home Show. I had never seen a kitchen that made me ache inside like their model did. We immediately inquired about their company and were extremely pleased with Jeff, their tech guy, who ensured us that our wishes could be granted using virtual blueprints to create our dream kitchen. Jeff was so knowledgeable and thorough that he sold us on Hitson Cabinetry for our home.
We made an appointment soon after and met personally with Gary Hitson, the owner, who gave us a tour of his industry and listened to our desires. We were so impressed that we not only ordered our kitchen cabinets but also our two and a half baths, laundry room, and mud bench cabinetry as well. Over the next few months, he and I formed an easy-going working relationship through email and phone calls. He was patient with me, answered all my questions, and even welcomed my MANY Pinterest pictures!
On our final meeting before construction of the cabinets began, I began to see Gary’s true desire to meet the needs of his customers. I have Muscular Dystrophy, which limits my strength as well as poses a possibility of one day being in a wheelchair. Gary saw my need for pull-out cabinet drawers and even discouraged features that he felt would not be easy for me to use in the future. He could’ve said, “Yes, sure. We will add that feature,” while all the while focusing on the money he would make off these add-ons, but instead, he wanted what was best for me. I appreciate feeling like I matter, and Hitson Cabinets made me feel just that.
Installation day: what a breeze! His crew was phenomenal. Kind and courteous, they worked tirelessly to make sure no detail went unnoticed. No scrapes, no trim, no slide-out drawers were left untouched. They WANTED our home to be special. If they’ve dealt with thousands of other customers, I would never know. They made me feel like I was their only and most important client.
I could only wish that every part of the home building experience had been as smooth as working alongside Hitson Cabinets has been. From day one, the cabinets were the most important aspect of the home for me. When I walked in my house on installation day, my tear-filled eyes and ecstatic screams were the true indicator for my feelings about Hitson Cabinets and their work. Good luck to you in your building/remodeling efforts, and just stop looking for cabinets builders…Hitson Cabinets is the one.
Sincerely, Nia Stivers, Bridgeport, Alabama.